Cancellation and Refund Policy

Last Updated: January 23, 2024
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We understand that circumstances may arise where you need to cancel your appointment. Please review our cancellation policy below:

1) Cancellations made 48-72 hours prior to the scheduled appointment time will be eligible for an 85% refund of the total amount paid.
2) Cancellations made 24-48 hours prior to the scheduled appointment time will be eligible for a 75% refund of the total amount paid.
3) Cancellations made 3-24 hours prior to the scheduled appointment time will be eligible for a 25% refund of the total amount paid.
4) Cancellations made within 0-3 hours of the scheduled appointment time will not be eligible for any refund.

Rescheduling Policy:
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We understand that unforeseen circumstances may require you to reschedule your appointment. Please review our rescheduling policy below:

1) If you wish to reschedule your appointment less than 24 hours from the time of the appointment, a rescheduling fee of 15% of the total appointment charges will be applicable.
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2) If you wish to reschedule your appointment less than 3 hours from the time of the appointment, a rescheduling fee of 35% of the total appointment charges will be applicable.

Refund Policy:
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Refunds will be processed based on the cancellation policy mentioned above. Please note that refunds may take up to 10 business days to reflect in your account, depending on your payment method and banking institution.

How to Cancel or Reschedule:
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To cancel or reschedule your appointment, please contact our customer support team via email or phone. Please provide your appointment details and any relevant information to facilitate the process. Our team will guide you through the cancellation or rescheduling process and provide further assistance if needed.

Exceptions:
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In exceptional cases such as force majeure events or circumstances beyond your control, we understand that cancellations or rescheduling may occur outside the specified timeframes. Please contact our customer support team to discuss your situation, and we will make every effort to accommodate your request.

Note:
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Please be aware that failure to cancel or reschedule your appointment within the specified timeframes or non-attendance will result in the forfeiture of any refund or rescheduling options. We recommend reviewing our cancellation, rescheduling, and refund policy thoroughly before using our application. By using our application and scheduling an appointment, you acknowledge and agree to abide by the policies outlined above. If you have any questions or concerns regarding our cancellation, rescheduling, and refund policy, please contact our customer support team. We are here to assist you.